I just had a customer call and ask, How much does it cost to replace a muffler? He was complaining about excessive exhaust noise and he was guessing it was his muffler. I explained to him that we needed to inspect his exhaust system to find out what was going on. It could be his muffler, tailpipe, or even his catalytic converter. Giving him a quote without knowing what exactly the problem was, would not be a good idea. If you think you are having an issue with your exhaust, please give us a call, we will get you in as soon as possible, and inspect your vehicle, so that we can give you an accurate quote.
How much does it cost to replace my serpentine belt? Well that depends on why it needs to be replaced. Is it just old and worn out? Is is make a squealing noise? Is it broken? If it is just old and worn out, we should probably replace the belt, along with tensioner and pulley as they wear out like the belt does. If it is squealing, why? Does it need to be tightened up, or replaced? If it is broken, why did it break, did something seize up, or was it just old? We need to take into consideration all of these variables, plus the cost of any of these scenarios is going to vary depending on the year, make and model of your vehicle. If you are having any of these issues, give us a call and we will help you figure out the next best course of action.
Every summer this happens, the weather get warm and people turn on their A/C and it blows warm air. We get phone calls almost daily in the summer asking why is my air conditioner blowing warm air? There are a couple of things that may be happening. 1. Most manufacturers recommend servicing your A/C system every 5 years. Why? Because it is a closed pressurized system, and over time condensation can build up, which will not allow it to blow cold air. So if you haven’t had it serviced, this is probably the issue. Servicing is easy..we remove the refrigerant that is in your system, clean it and dry it out, refill with your refrigerant, and away you go, with nice cool air. 2. You could have a leak..basically we do the same this as we do when we service it, but we pressurize it and check for leaks. When we locate the leak, we call you with an estimate for the repair. Once we get your approval, we do the repair, fill your system, and you are good to go, to enjoy a nice warm summer day, with nice cool air inside your vehicle!! Do yourself a favor, don’t wait till it’s really hot out to see if your A/C is working properly…when it gets really hot we get really busy with A/C repair…you don’t want to have to wait days…check it out now..
Ever wonder what happens when you fail the Washington State Emissions Test? Once you fail you need to make an appointment at a State Certified Emissions Repair Facility, Long’s is certified and has been for 30 years. You need to bring your paperwork with you to your appointment so that we can sign off on it. At this point we will diagnose the issues and then let you know what we need to do to correct the issues. Sometimes these are simple repairs, maybe a sensor is worn out, not an expensive repair. Sometimes the repairs are costly, and might not fit into your budget at the moment. If that is the case we work with you so that you can get a waiver from the state and still get your tabs. To receive a waiver you have to spend $150.00 in diagnostics and/or minor repairs. Once that is done you take your vehicle and your paperwork back to the testing facility to receive your waiver. If you choose to do the repair, once we have completed our work, you do the same thing, back to the testing facility, they run the test again, you pass, and off you go to get your tabs. So if you fail, just give us a call and we will get you in and resolve this issue for you, one way or another.
Did you fail your Emissions Test? We are a State Certified Emissions Repair Facility. We can help you with any repairs that are necessary, and/or help you with the waiver process. Give us a call for an appointment, and don’t forget to bring you paperwork.
Why won’t my engine turn over? When we get asked this question, which is quite frequently, we need to ask a few more questions. Is there any sound when you turn the key to start? What sound does it make? Does it just click or is there a grinding sound or is the car just silent?
A few quick checks will determine why an engine that won’t turn over and/or a no start issue.
If you need anything from a battery to a starter or fuel pump, we can service and maintain your vehicle so that you may own it for as many years as you would like.
Have you noticed that your vehicle is suffering from wet floors, especially on the passenger side? That could quite possibly mean that your heater core is leaking. You are going to want to get that looked at sooner rather than later, as the Heater Core is what supplies the heat in your vehicle. Give us a call, we will get you in as soon as possible, and make sure that you stay nice and warm this winter.
We are proud to be participating in the Don’t Drip and Drive program in our state. It is being supported by the Washington Department of Ecology. What this means for you as the customer, is that we will provide you a FREE visual leak inspection, plus if we do find a leak, you get 10% off your leak repairs. (up to a $50.00 discount). Leaking fluids of any type are not good for your vehicle. Fluids can get on belts, brake pads, exhaust and really interfere with their performance, which can make for even more costly repairs. So if you are noticing spots or puddles of some type of fluid or liquid on your driveway or garage floor, come in for your FREE inspection, and let’s stop that Drip!!
A few weeks ago I joined the neighborhood Facebook page for the area that our shop is in. I am a member of the neighborhood page for where we live, but I thought it might be a good idea to join the page for where our shop is located. I am so glad I did. The first time I posted it was concerning a homeless young man, and I was reaching out to the community to see if anyone knew him, or was missing him. The response was unbelievable. Everyone wanted to help, a very nice lady even stopped by and dropped off a backpack full of clothing, food, water and other supplies. I was overwhelmed. The next time I posted, it was because we had customers that were way overdue to pick up their vehicle. They are elderly, had gone on a vacation, and had told us the date they would pick it up. Well that day came and went, we called and texted numerous times, with no response. So I posted asking if anyone knew them, and if so were they alright? Again the response was overwhelming. One gal even called the shop and suggested I call the non emergency police number and have them do a wellness check. Which I did, the police contacted them, and thankfully they were okay, and had just gotten home. Seems they had just extended their vacation by a few days.
Yesterday a lady posted that she needed help with her van, as it wouldn’t start. She was a single mom of two boys, one with special needs, and a very limited budget. I responded to her letting her know that if she could wait a day, we could have the vehicle towed to our shop and see what is going on with it. She was so very thankful, I was happy that we could help. Not more than 5 min later I get a message from a long time customer that is also on that page, saying he wants to be her Secret Santa…I was overwhelmed, as this gentleman had just lost his wife to cancer a week ago. I messaged him back telling him, that I was crying, and that with everything he had just gone through, this was over the top. He said it made him happy to be able to help, he wanted to be her Secret Santa. I had spoken with her on the phone, and I could tell by her voice that she was stressed out about the money, being on disability her income is quite low. So I posted that she didn’t have to worry about anything at all, as she had a Secret Santa, her bill was covered. The response was out of this world. The posts from strangers, thanking me and the Secret Santa, were overwhelming to say the least. I was in tears for most of the day. I told her that I was so glad that she had the courage to ask for the help she needed, and that by doing so, it had touched so many lives, and had made so many people feel good (over 100 views). I was so glad that we were in a position to help her, so happy for her Secret Santa, that he gets to do something to make himself happy. The comments for the people in the community were amazing.
In doing these three posts it also let people see that even though we don’t live here, we do care about the people that do. It gave them insight to who we are and how we do business. We had a new customer today, because of these posts. Although business was the last thing on my mind when I made these posts, as one person posted “I will be bringing our vehicles to Long’s from now on, what goes around comes around”. I will continue to be active and show that we truly care, in doing so we will build trust, and relationships with the people that are in this community, which in turn will help our business grow from the heart, which is how it should be. I am so very grateful to be in this position, to help those that need it, and to meet more and more of the kind and compassionate people that live here.
Are you looking for an Automotive Repair and Maintenance shop in Woodinville? If so, we would love to be that shop. We offer after hours drop off and pick up. We have a local Shuttle service, a very nice waiting area, with coffee, water and snacks, and a child’s play area. We are also a dog friendly shop, so bring your pooch with you. We are the only AAA certified shop in Woodinville. So stop on by and see our shop, and meet us. Hopefully we will be a great fit for you!!