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Longs Car Care Center

We don’t say we do quality work… our customers say it, and AAA agrees with them!


 

For the past 28 years, Long’s Car Care Center has been the ONLY AAA approved auto repair shop in Woodinville. We make a promise of guaranteed service to every customer who pulls into our garage.

It’s simple; we’re a family owned business, and we maintain and repair your vehicle as if our own family members were driving it home.

Make the better choice for your vehicle needs!

Long’s Car Care Center offers full service automotive maintenance and repair for your car, truck, or classic vehicle using quality original equipment or equivalent parts and products. Yet it’s our people that really make the difference. All of our technicians are ASE certified.

We take the time to educate our customers on the best maintenance procedures resulting in fewer breakdowns or unexpected repairs. We maintain detailed records of your vehicle’s maintenance history and call you when it’s time for your next scheduled service. When your vehicle experiences a problem we strive to ensure you understand the problem, options for repairs and all associated costs. Plus, we warranty all of our work and parts with the 36 month/36,000 mile warranty!

We back up that promise with our Five-Star Service Philosophy:

  • Fix it Right
  • Deliver on Time
  • Give Accurate Quotes
  • Educate & Inform Customers
  • Guarantee Workmanship

It’s good to be trusted.

For routine maintenance or when something goes wrong, you deserve quality care for your vehicle. At Long’s Car Care Center we really do provide service worth repeating, but don’t take our word for it, check out what our customers have to say.Good to be Trusted

As a locally owned and operated business with a reputation we’ve worked hard to earn in our community, we aim to continually build trust with our customers by treating each and every person who visits our shop fairly and operate our business with integrity.  It is through these actions that our customers choose to keep returning, as well as send their friends and family to Long’s Car Care Center.


Recent Blog Posts

Trouble Shooting

Car trouble doesn’t always mean major repairs.  Here are some common causes of vehicle issues, and techniques to help you find the problem, and either fix it yourself or bring it into the shop and have one of our technician fix it.

  • Alternator – Loose wiring can make you alternator appear to be defective.  Our technicians check for loose connections and perform output test, before recommending replacing your alternator.
  • Battery – Corroded or loose battery terminals can make your battery appear to be dead or defective.  You can clean them, or we would be happy to do that for you.  We would also test your battery function, to make sure that it is still strong, as to not leave you stranded.
  • Starter – What appears to be a defective started actually may be a dead battery or poor connection.  We would check all of the connections, and test your battery before repairing or replacing your starter.
  • Muffler – a loud rumbling noise under you vehicle indicates a need for a new muffler or exhaust pipe.
  • Tune-up – The old fashioned “tuneup” may not be relevant to your vehicle.  Fewer parts, other than belts, spark plugs, hoses and filter need to be replaced on newer vehicles.  We check all of these parts every time you visit us to make sure that you vehicle is maintained and in good shape for a long time

corroded battery Long's car car center 98072

 

#vehiclemaintenace #autorepairwoodinville #mufflerrepair

Heading off Problems – Part 4 Continued

FEELS LIKE TROUBLE

Brakes 

Brake problems have several symptoms.  Schedule an inspection and repair if:

  • The vehicle pulls to one side when the brakes are applied
  • The brake pedal sinks to the floor when pressure is maintained.
  • You hear or feel scraping or grinding during braking.
  • The “Brake” light on the instrument panel is on.

At Long’s we off Free Brake Inspections.  In fact every time you bring your vehicle to us for any service we inspect the wear on your brakes…we want to make sure everything is safe for you and your family.

Engine

The following symptoms indicate engine trouble.  Bring your vehicle for diagnosis if:

  • You have difficulty starting the engine.
  • The “check engine” light is on.
  • You experience rough idling or the engine starts stalling.
  • Your vehicle has poor acceleration.
  • Your vehicle starts having poor fuel economy.
  • You start having excessive oil use (more than one quart between changes)
  • The engine continues running after the key is removed.

Transmission

Poor transmission performance may come from actual component failure or a simple disconnected hose or plugged filter.  At Long’s we check the simple things first, transmission repairs normally are expensive and we want to make sure that we cover all of the bases.  Some of the most common symptoms of transmission problems are:

  • Abrupt or hard shifts between gears.
  • Delayed or no response when shifting from neutral to drive or reverse.
  • Failure to shift during normal acceleration.
  • Slippage during acceleration.  The engine speeds up, but the vehicle does no respond.

check engine light Long's car care center 98072

 

#checkenginelight #brake repair #engine noise

 

Heading off Problems – Part 4

FEELS LIKE TROUBLE

Our Tuesday Tip…if you are experiencing difficult handling, a rough ride, a vibration or poor performance, these are symptoms that you can feel.  They almost always indicate problem of some sort.

Steering

  • Misaligned front wheels and/or worn steering components, such as the idler arm or ball joint, can cause wandering or difficulty steering in a straight line.
  • Pulling – the vehicles tendency to steer to the left of right – can be caused by something as routine as under-inflated tires, or as serious as a damaged or misaligned front end.

Ride and Handling

  • Worn shock absorbers or other suspension components – or improper tire inflation – can contribute to poor cornering.
  • While there is no hard and fast rule about when to replace shock absorbers or struts, try this test:  bounce the vehicle up and down hard at each wheel and then let go.  See how many times the vehicle bounces  Weak shocks will allow the vehicle to bounce twice or more.  We recommend replacing shocks at 65,000 miles and struts at 75,000 miles.
  • Springs do not normally wer out and do not need replacement unless one corner of the vehicle is lower than the others.  Overloading your vehicle can damage the springs.
  • Balance Tires properly.  An unbalanced or improperly balanced tire causes a vehicle to vibrate and may wear steering and suspension component prematurely.

shocks long's car care center 98072

 

#tuesdaytip #woodinvilleautorepair #autorepairshop

Heading off Problems – Part 3 continued

SOUNDS LIKE TROUBLE

Ping – a high pitched metallic tapping sound, related to engine speed:

  • Usually caused by using gas with a lower octane rating than recommended.  Check your owner’s manual for the proper octane rating.  If the problem persists, engine ignition timing could be off and causing the issue.

Heavy Knock – A rhythmic pounding sound:

  • Worn crankshaft or connecting rod bearings.
  • Loose transmission torque converter.

Clunk – A random thumping sound:

  • Al loose shock or other suspension component.
  • Loose exhaust pipe muffler.

listen Long's car care center 98072

 

 

Heading off Problems – Part 3

SOUNDS LIKE TROUBLE

Squeaks, squeals, rattles, rumbles, and other sounds can provide valuable clues about problems and maintenance needs.  Here are some common noises and what they mean:

Squeal – A shrill, sharp noise, usually related to engine speed:

  • Loose or worn power steering, fan or air conditioning belt.

Click – A slight sharp noise, related to either engine speed or vehicle speed:

  • Loose wheel cover
  • Loose or bent fan blade
  • Stuck valve lifter or you could be low on engine oil.

Screech – A high-pitched, piercing metallic sound; usually occurs while the vehicle is in motion:

  • This is caused by brake wear indicators to let you know it’s time for a brake inspection.

Rumble – a low-pitched rhythmic sound.

  • Worn exhaust pipe, catalytic converter or muffler.
  • Or a worn universal joint, or other drive-line component.
  • sounds Long's Car Care Center 98072

Heading Off Problems Part 2

SMELLS LIKE TROUBLE

Some Problems are right under your nose.  You can detect them by their odor:

  • The smell of burned toast – a light, sharp odor – often signal an electrical short and burning insulation.  To be safe, try not to drive the vehicle until the problem is diagnosed.
  • The smell of rotten eggs – a continuous burning-sulphur smell – usually indicates a problem in the catalytic converter or other emission control devices.  Don’t delay diagnosis and repair.
  • A thick acrid odor usually means burning oil.  Look for signs of a leak.
  • The smell of gasoline vapors after a failed start may mean you have a flooded engine.  Wait a few minutes before trying again.  If the odor persists, chances are there’s a leak in the fuel system – a potentially dangerous problem that needs immediate attention.
  • Burning resin or an acrid chemical odor may signal overheated brakes or clutch.  Check the parking brake.   Allow the brakes to cool after repeated hard braking on mountain roads.  Light smoke coming from a wheel indicates a stuck brake.  The vehicle should be towed in for repair.
  • A sweet, steamy odor indicates a coolant leak.  If the temperature gauge or warning light does not indicate overheating, drive carefully to the nearest service station, keeping an eye on your gauges.  If the odor is accompanied by a hot, metallic scent and steam from under the hood, you engine has overheated. Pull over immediately.  Continued driving could cause severe engine damage.  Have your vehicle towed in for repair.towtruck Long's Car Care Center 98072

Heading off Problems Part One

The more you know about your vehicle, the more likely you’ll be able to head off repair problems.  You can detect many common vehicle problems by using your senses:  eyeballing the area around your vehicle, listening for strange noises, sensing a difference in the way your vehicle handles, or even noticing unusual odors.

LOOKS LIKE TROUBLE

Small stains or an occasional drop of fluid under your vehicle may not mean much.  But wet spots deserve attention; check puddles immediately.

You can identify fluids by their color and consistency:

  • Yellowish green, pastel blue or florescent orange colors indicate an overheated engine or an antifreeze leak cause be a bad hose, water pump or leaking radiator.
  • A dark brown or black oily fluid means the engine is leaking oil.  A bad seal or gasket could cause the leak.
  • A red oily spot indicates a transmission or power-steering fluid leak.
  • A puddle of clear water usually is no problem.  It may be normal condensation from your vehicles air conditioner.

Holiday Traveling Tips

If you or your family are planning to go “over the river and through the woods” this holiday season, you should have your car professionally checked first.

Millions of people take to the highway to visit family and friends over the holidays. If you are planning a trip here are a few tips to remember.

  • Well before the trip have a Courtesy Inspection performed by a trained technician. Break downs a long way from home can ruin even the best of holiday spirits. A trained technician can often spot potential trouble before it happens.
  • Take plenty of breaks along the way and don’t drive when tired.
  • If you are traveling with children, remember to provide them with snacks and games to keep them busy. Maybe leave in the middle of the night so they sleep through the major part of the trip. Keep a sense of humor and take deep breaths when needed.
  • Plan out your route ahead of time. Allow extra time for weather and unexpected traffic tie-ups.

The Long’s Car Care Family wishes you and yours a safe holiday season!

Tire Safety

While your brakes stop the wheels it is your TIRES that stop the Car. So with the weather turning nasty now is a great time to ensure your tires are up to the task. The easiest way to know what shape your tires are in is to have them inspected by your trusted mechanic. He can also correct the air pressure as needed during his inspection. For the “do-it-yourselfers”, tires are considered unsafe when they have less than 2/32” of tread remaining. Most tires have “Wear Bars” in the deepest part of the tread that is raised 2/32”.

When the tire is worn to the wear bar it is time to replace. Personally I think that tires even close to that measurement should be replaced before heading into winter! A tire gauge is another must have for you do-it-yourselfers. Low tire pressure is the number one cause of premature tire wear and can lead to unsafe  handling, even to the point of an accident. Worn tires are more likely to hydroplane in wet weather and offer little traction in snow and ice.

Drive safely, from the Long’s Car Care Family

Can you see (and be seen?)

Your vehicle’s lights and wiper blades are vital safety features. Headlights out reduce your ability to see (and be seen). Driving at night, especially on wet rural roads really strains your headlights ability to allow you to see safely. Worn out wiper blades blur your ability to see what’s going on around you. Also tail and brake lights let those behind you know what you are planning (or already doing). In addition your vehicle has “Marker” lights usually on all 4 corners making you visible from the sides. These are important when trying to merge into traffic from a side or cross street. Let our team inspect your vehicle to ensure these components are in proper working order for the coming months.

Safe driving from Long’s Car Care Family.