According to a recent survey*, quality is the most important factor when it comes to car service.
So, how do you know what you’re getting?
A lot of auto repair shops, especially the big chain stores, advertise low prices and fast service. Those are great promises, but does either ensure the quality of your service? At Long’s Car Care Center we understand what’s important to our customers and have built our business around meeting those needs. In fact, we’re so committed providing quality care to our customers we developed the Long’s Car Care Center Five-Star Service Philosophy.
- Fix it Right
- Deliver On Time
- Give Accurate Quotes
- Educate & Inform Customers
- Guarantee Workmanship
Fix it Right
The first thing we do at Long’s is listen to you, because we believe that great service begins with great communication. Our goal is to fix it right the first time, so we take the time to hear what you have to say and then complete a careful analysis of your car before we begin. Having complete information makes service and repair faster and on target.
Deliver on Time
We know your vehicle is important to you and that you depend on it to help you get things done from getting to work to picking up the kids after school. That’s why Long’s makes sure your car or truck is ready when we say it will be – so you can plan the rest of your life. And, if for any reason, there is an unforeseen delay, you can rest assured you’ll hear from us immediately, so it’s never a waiting game with your car.
Give Honest Quotes
No one likes surprises on a bill, so Long’s takes pride in giving you honest estimates. We really assess your car needs, communicate with you up front, and keep you informed along the way – that allows us to provide you with the most accurate quote possible. There are NO HIDDEN FEES with Long’s Car Care Center.
Educate and Inform Customers
At Long’s, customer service goes well beyond fixing your car right at the price quoted and having it ready on time. For us, that’s just the beginning. We educate you on needed service and parts so you can make informed decisions about your car care. We keep meticulous records on your vehicle repair history, which can be available to you in just moments whenever you need it. We also keep you up-to-date on routine car maintenance and service schedules so you have one less thing to keep track of in your busy life. We’re taking customer service to the next level.
Every Long’s Car Care Center mechanic is ASE certified, so only the most well-trained and qualified technicians will be serving your car. Additionally, we use the highest quality products available and guarantee both our service and the parts with our 24-month/24,000 mile warranty. Plus, we are the only AAA approved auto repair shop in the Woodinville area and that’s a stamp of approval we’re proud to share.