Author Archive | Michelle Long

What do I do when my check engine light is blinking?

If your check engine light comes on and stays on, check all of you fluids, make sure you gas cap is on tight, drop by the shop and we will do a quick scan to see what the codes are.  If it turns out to be an issue we will set an appointment so that we can do some proper diagnostics.  If by chance your check engine light comes on and starts blinking.  Pull over, turn your car off, and call a tow truck.  DO NOT continue driving!!  Continued driving with a blinking check engine light can cause significant damage to your engine.  If you ever have any questions please feel free to give us a call at 425-481-1739.

 

Why is my exhaust so loud?

Is your exhaust getting louder as time passes? It could be that you have gotten a hole in the muffler or there is a loose seal somewhere along the exhaust system. It would be best to have your exhaust system inspected by one of our ASE trained mechanics.  Not only can a leak cause the loud noise you are hearing, it can also allow exhaust fumes to into the inside of your vehicle, causing you to become dizzy and/or ill.   So not only is the noise irritating it, the leak could also be a safety issue.  So please give us a call 425-481-1739, so that we can get you in and get your exhaust system repaired, and your commute back to a quiet, and safe one.

Auto Repair Shop in Woodinville

Are you new to the area? Have you been looking for a trustworthy auto repair shop to take your car? Look no further, our convenient location in Woodinville means that we are never far to take care of all your needs. We also are the only AAA preferred shop in Woodinville and have been for almost 30 years.  We invite you to come by and meet us, see our shop and meet our technicians.  Some of the things that we provide for our customers are:  A Free Loaner, shuttle service, great waiting area, coffee, water, childs play area, plus we are pet friendly.  We also do a digital inspection of your vehicle, including pictures, that we can either text or email to you.  We offer a 36 thousand mile / 3 year Nationwide warranty on all of the work performed here.  Our techs are ASE and Emissions Certified.  So please the next time you are driving by…stop and meet us, we promise not to let you down.

 

Longs Car Care Center

What auto repair shop do you Trust?

“Trust”  that word is HUGE in our industry.  We do everything we can to prove to our customers that their “trust” is a very important aspect of our relationship with them.  We do this by giving them complete quotes, sending them pictures of any issues their vehicle may have,  having their vehicle ready for them when we said we would,  calling them with updates, and having clear and open communication.  As in any relationship, “trust” is a very, if not the most, important element to a long and lasting one.  We pride ourselves in not having a revolving door…our customers stick with us, because they trust us.  If you have not been to our shop before, please stop by and meet us.  We would be happy to show you our shop, introduce you to our techs and our Service Writer.  We want you to feel at home!

 

Why are my brakes grinding?

If your brakes are making a grinding noise, it is a sign of trouble.  This something that you would to be looked at right away.   It could be  that the Pads are worn down so far they are scraping the Rotors.  Or that there are other broken components in the Brake System or some foreign object, like a rock, is in the system. Do not delay in having a brake inspection done right away.  Here at Long’s brake inspections are free, and usually take 20-30 minutes.  We do not charge for this very important inspection, because we want our customers to be safe on the road.  You and your family’s safety is very important to us.  So if you are having any type of brake related issues, please do not hesitate to give us a call and we will get you in for that Free Inspection as quickly as possible.

Who sells Lifetime Oil Changes?

Did you know we have a Lifetime Maintenance Club? You are probably wondering what that means. It’s pretty simple and an amazing program. You buy this membership for about the same cost as 4 oil changes on your vehicle. This then gives you free oil changes for the rest of your life. This membership follows you, NOT your vehicle. If by chance you buy a different vehicle, and let’s say it uses synthetic oil, then you would just have to pay the difference in the price of the membership for that vehicle. The only charge is $5.00 each oil change to cover the cost of disposal. This also makes a great gift. If you are interested either give us a call, or drop on by, we would be happy to let you know how much YOUR membership would cost!

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How come my headlights are so dim?

It’s that time of year when we are all driving in the dark more, and you might notice that your headlights are dim.  One of the main causes of this is the lens becomes cloudy and foggy over time.  This doesn’t allow your headlights to be as bright as they once were.  Years ago this meant having to replace the headlight lens itself, which was costly and time consuming.  Not any more…we can buff the lens so it is as clear a it was when it was brand new!  You want to be able to see and be seen when you are driving in the dark, so if this is an issue with your vehicle, please give us a call, and we will get you in and get those headlights as bright as brand new!!

 

How much do you charge for Diagnostics?

We get asked how much we charge for diagnostics, at least once a day.  The answer?  There is no set price, it is really dependant on how much time it takes to diagnose the issue.  We have a price range of $50.00 to $150.00.  The customer agrees to this, and if for whatever reason it is going to take longer to track the issue down, we call you and get authorization for more time.  It really depends on what the issue is.  If the check engine light is on We will scan it to see what codes are present, and then go from there.  It’s kind of like getting your blood drawn, then analyzed, and then having the Doctor figure out what the cause of the issue it.  This can be as simple as you need more vitamins and drink more fluids, to you have a major issue and need surgery.  It takes time to figure these things out, and that is the time we charge for…simple less of a charge, more difficult and time consuming, a higher charge.  We keep track of our time, and only charge you for what we needed to correctly diagnose the issue.

Should I get my car looked at before the cold weather hits?

It’s always a good idea to have your vehicle inspected when the weather’s going to get cold.  You want to make sure that your cooling system is working properly, to confirm that your coolant is at the right strength and level.  You don’t want that system to freeze and cause damage.  You also want to make sure that your heater is working properly, before it get really cold.  When you bring your vehicle to us for a pre-winter check, we will look at all of these things, including making sure that your defroster is working properly and that your tires are at the proper pressure.  If you need snow tires put on, we can help you that also.  So give us a call, let’s get you in and have your vehicle inspected before the really cold weather arrives.

 

Emissions Repair Near Me

Do you need to have some emissions repair work done?  We have been a State Certified Emissions Repair facility for as long as we can remember.  All of our techs are certified by the state to do this type of repair.  We will be happy to explain how the waiver program works, and what repairs you need to have done to pass the emissions test so that you can recieve your tabs.  Please note that you need to take the test first, even if you KNOW you are going to fail.  The state requires this initial test, and then will allow you take to the second test for free.  Once you fail, just give us a call and we will get you in at your earliest convenience.