Author Archive | Michelle Long

Looking for a Mechanic you can trust?

“Trust”  is a HUGE in our industry.  We do everything we can to prove to our customers that they can trust us with the repair and maintenance of their vehicles. .  We do this by giving them complete quotes, sending them digital inspections along with pictures, so that they can see any issues that we find. We call or text them with updates, and having clear and open communication.  As in any relationship, “trust” is a very, if not the most important element to a long and lasting one.  We pride ourselves in not having a revolving door…our customers stay with us, because they trust us.  We invite you to visit our shop, meet us and our mechanics, tour the shop, so that you can see if we are a good fit for you and your automotive needs.

 

Happy Thanksgiving

We just wanted to take a moment to Thank each every one of our amazing customers.  Thank-you for trusting us with the service and repair on your vehicles…it really means the world to us.  We appreciate the relationships that we have developed over the years.  Watching your children grow, learning more about you and your family.  We Thank-you for coming back time and time again.  We want to Thank-you for helping us grow our business by referring your friends and family to us..this truly means so much to us and touches our hearts.  Thank-you for helping us help this community by donating to the causes that we post about…this last one for the victims of the fire in Paradise was over the top!!!  You really helped a community that is totally devastated.  Thank you for your kindness and compassion.  We wish you all a Wonderful Thanksgiving.  We will be closed Thursday and Friday to allow our crew to spend some special time with their families.  Happy Thanksgiving!!

 

This is a picture of the donations that were collected in just 4 days last week.  Thank-you!!!

What do I do when my check engine light is blinking?

If your check engine light comes on and stays on, check all of you fluids, make sure you gas cap is on tight, drop by the shop and we will do a quick scan to see what the codes are.  If it turns out to be an issue we will set an appointment so that we can do some proper diagnostics.  If by chance your check engine light comes on and starts blinking.  Pull over, turn your car off, and call a tow truck.  DO NOT continue driving!!  Continued driving with a blinking check engine light can cause significant damage to your engine.  If you ever have any questions please feel free to give us a call at 425-481-1739.

 

Why is my exhaust so loud?

Is your exhaust getting louder as time passes? It could be that you have gotten a hole in the muffler or there is a loose seal somewhere along the exhaust system. It would be best to have your exhaust system inspected by one of our ASE trained mechanics.  Not only can a leak cause the loud noise you are hearing, it can also allow exhaust fumes to into the inside of your vehicle, causing you to become dizzy and/or ill.   So not only is the noise irritating it, the leak could also be a safety issue.  So please give us a call 425-481-1739, so that we can get you in and get your exhaust system repaired, and your commute back to a quiet, and safe one.

Auto Repair Shop in Woodinville

Are you new to the area? Have you been looking for a trustworthy auto repair shop to take your car? Look no further, our convenient location in Woodinville means that we are never far to take care of all your needs. We also are the only AAA preferred shop in Woodinville and have been for almost 30 years.  We invite you to come by and meet us, see our shop and meet our technicians.  Some of the things that we provide for our customers are:  A Free Loaner, shuttle service, great waiting area, coffee, water, childs play area, plus we are pet friendly.  We also do a digital inspection of your vehicle, including pictures, that we can either text or email to you.  We offer a 36 thousand mile / 3 year Nationwide warranty on all of the work performed here.  Our techs are ASE and Emissions Certified.  So please the next time you are driving by…stop and meet us, we promise not to let you down.

 

Longs Car Care Center

What auto repair shop do you Trust?

“Trust”  that word is HUGE in our industry.  We do everything we can to prove to our customers that their “trust” is a very important aspect of our relationship with them.  We do this by giving them complete quotes, sending them pictures of any issues their vehicle may have,  having their vehicle ready for them when we said we would,  calling them with updates, and having clear and open communication.  As in any relationship, “trust” is a very, if not the most, important element to a long and lasting one.  We pride ourselves in not having a revolving door…our customers stick with us, because they trust us.  If you have not been to our shop before, please stop by and meet us.  We would be happy to show you our shop, introduce you to our techs and our Service Writer.  We want you to feel at home!

 

Why are my brakes grinding?

If your brakes are making a grinding noise, it is a sign of trouble.  This something that you would to be looked at right away.   It could be  that the Pads are worn down so far they are scraping the Rotors.  Or that there are other broken components in the Brake System or some foreign object, like a rock, is in the system. Do not delay in having a brake inspection done right away.  Here at Long’s brake inspections are free, and usually take 20-30 minutes.  We do not charge for this very important inspection, because we want our customers to be safe on the road.  You and your family’s safety is very important to us.  So if you are having any type of brake related issues, please do not hesitate to give us a call and we will get you in for that Free Inspection as quickly as possible.

Who sells Lifetime Oil Changes?

Did you know we have a Lifetime Maintenance Club? You are probably wondering what that means. It’s pretty simple and an amazing program. You buy this membership for about the same cost as 4 oil changes on your vehicle. This then gives you free oil changes for the rest of your life. This membership follows you, NOT your vehicle. If by chance you buy a different vehicle, and let’s say it uses synthetic oil, then you would just have to pay the difference in the price of the membership for that vehicle. The only charge is $5.00 each oil change to cover the cost of disposal. This also makes a great gift. If you are interested either give us a call, or drop on by, we would be happy to let you know how much YOUR membership would cost!

Longs 2 2018_web

How come my headlights are so dim?

It’s that time of year when we are all driving in the dark more, and you might notice that your headlights are dim.  One of the main causes of this is the lens becomes cloudy and foggy over time.  This doesn’t allow your headlights to be as bright as they once were.  Years ago this meant having to replace the headlight lens itself, which was costly and time consuming.  Not any more…we can buff the lens so it is as clear a it was when it was brand new!  You want to be able to see and be seen when you are driving in the dark, so if this is an issue with your vehicle, please give us a call, and we will get you in and get those headlights as bright as brand new!!

 

How much do you charge for Diagnostics?

We get asked how much we charge for diagnostics, at least once a day.  The answer?  There is no set price, it is really dependant on how much time it takes to diagnose the issue.  We have a price range of $50.00 to $150.00.  The customer agrees to this, and if for whatever reason it is going to take longer to track the issue down, we call you and get authorization for more time.  It really depends on what the issue is.  If the check engine light is on We will scan it to see what codes are present, and then go from there.  It’s kind of like getting your blood drawn, then analyzed, and then having the Doctor figure out what the cause of the issue it.  This can be as simple as you need more vitamins and drink more fluids, to you have a major issue and need surgery.  It takes time to figure these things out, and that is the time we charge for…simple less of a charge, more difficult and time consuming, a higher charge.  We keep track of our time, and only charge you for what we needed to correctly diagnose the issue.